Shaping the Future of Travel Retail. Together.
For 80 years, we’ve been the best travel companion for millions of passengers.
Today, as a strategic partner for airports and brands, we’re building the next chapter.

Warsaw
Poland
Our Compass Points.
Duty-Free & Travel Retail

Food & Beverage

Convenience & Technology

of Experience
80 Years of Heritage.
A Future-Forward.
Our journey began with shipchandling, where trust and reliability were paramount. Today, these same values are the core of our DNA, enhanced by data-driven insights and a passion for retail innovation.
We don’t just operate stores; we build partnerships. We combine our deep local market expertise with a powerful regional reach, creating unmatched value for airport operators, brands, and travelers.
Foundation
Founded in Gdynia, initially supplying ships and diplomats.
First duty-free shops
Opens first duty-free shops, pioneering travel retail in Eastern Europe.
Branding
Introduces the iconic Sailor logo.
Expanse
Builds presence at major Polish airports.
Expanding
Extends operations to Germany, Italy, The Netherlands and more.
Pandemic
Joins the PPL Capital Group, navigating COVID-19 challenges.
Growing
Focuses on sustainability and expansion into Central European markets.
Innovation in Action: Flyport by Baltona.

We don't just talk about innovation...
we build it. Located at the Warsaw-Radom Airport, Flyport is our interactive educational and entertainment center. Spanning 1,000 m², it offers over 50 multimedia exhibits, bridging education and entertainment to create truly memorable departures for the next generation of travelers.

Shopping with Purpose
We are committed to a zero-waste travel goal. Through sustainable practices like recycled packaging, promoting a circular economy, and employee education, we are actively reducing our environmental impact and shaping a more responsible future for travel.
A Constantly Growing Network
of Over 60 Locations.
News & Insights.
Modern housing with solar panels in the Golden City
Mass Timber Construction swatch headquarters by Shigeru Ban
Infrastructure Commission seeks three new senior members
The new Beverly Hills development by Foster & Partners
Who will star in construction’s command performance?
The new One Beverly Hills development by Foster & Partners
Let's Build the Future of Travel Retail. Together.
How can my company partner with Baltona?
We are always open to building new, strategic partnerships with airport operators, brands, and technology providers. The best way to start is by filling out the contact form on this page or reaching out directly to our business development team. We look forward to exploring how we can create value together. Learn More
What makes Baltona different from other travel retail operators?
Our key differentiator is the unique combination of our 80-year heritage with a future-forward, innovative mindset. We blend deep local market expertise with a powerful regional reach, operating with an agility that allows us to respond swiftly to market needs. We don't just run stores; we craft complete, high-quality retail experiences.
Where can I find a list of all your locations?
You can explore our entire network of over 60 locations across Europe on our dedicated Locations page. There you will find an interactive map and detailed information about the services available at each airport.
I have a customer service issue or a complaint. How can I get help?
We take all customer feedback very seriously. For any issues regarding purchases, returns, or experiences in our stores, please visit our Customer Service page, where you will find a dedicated form to submit your inquiry. This ensures your message reaches the correct department immediately.
What is a structural inspection?
Structural engineers help in the design process in buildings and structures, designing them to withstand stresses and pressures
such as weather and human use. They work in close partnership
with architects and builders. Learn More